{"id":28528,"date":"2025-02-02T18:50:19","date_gmt":"2025-02-02T18:50:19","guid":{"rendered":"https:\/\/247stiri.ro\/index.php\/2025\/02\/02\/ce-se-intampla-cand-apelul-tau-este-pus-in-asteptare-in-call-center-te-vei-gandi-de-doua-ori-inainte-sa-le-faci-urari-de-bine\/"},"modified":"2025-02-02T18:50:19","modified_gmt":"2025-02-02T18:50:19","slug":"ce-se-intampla-cand-apelul-tau-este-pus-in-asteptare-in-call-center-te-vei-gandi-de-doua-ori-inainte-sa-le-faci-urari-de-bine","status":"publish","type":"post","link":"https:\/\/247stiri.ro\/index.php\/2025\/02\/02\/ce-se-intampla-cand-apelul-tau-este-pus-in-asteptare-in-call-center-te-vei-gandi-de-doua-ori-inainte-sa-le-faci-urari-de-bine\/","title":{"rendered":"Ce se \u00eent\u00e2mpl\u0103 c\u00e2nd apelul t\u0103u este pus \u00een a\u0219teptare \u00een call center. Te vei g\u00e2ndi de dou\u0103 ori \u00eenainte s\u0103 le faci \u201eur\u0103ri de bine\u201d"},"content":{"rendered":"<p>Suntem cu to\u021bii familiariza\u021bi cu momentul frustrant \u00een care suntem pu\u0219i \u00een a\u0219teptare \u00eentr-un call center, \u00een timp ce a\u0219tept\u0103m ca apelul nostru s\u0103 fie preluat de un operator. Acest timp de a\u0219teptare poate p\u0103rea o eternitate, iar mul\u021bi dintre noi devin nervo\u0219i \u0219i irita\u021bi \u00een aceste situa\u021bii.\u00a0<\/p>\n<p>Cei care lucreaz\u0103 \u00een call-center sus\u021bin c\u0103 de multe ori se \u00eent\u00e2mpl\u0103 s\u0103 lase linia deschis\u0103, astfel c\u0103 au tot ceea ce spun persoanele care i-au apelat, conform\u00a0<a href=\"https:\/\/www.mirror.co.uk\/\" target=\"_blank\">mirror.co.uk<\/a>.\u00a0<\/p>\n<p>\u201dAm auzit o mul\u021bime de afoni care c\u00e2ntau melodia folosit\u0103 la apelul \u00een a\u0219teptare\u201d, a m\u0103rturisit un angajat. Iar asta nu e cel mai nefericit caz.<\/p>\n<p>Timpii mari de a\u0219teptare pot duce adesea la situa\u021bii nepl\u0103cute, precum \u00eenjur\u0103turile pe care angaja\u021bii le primesc de la cei nelini\u0219ti\u021bi. Mul\u021bi clien\u021bi folosesc acest timp de a\u0219teptare ca pe un prilej perfect pentru a-\u0219i desc\u0103rca frustr\u0103rile \u0219i nemul\u021bumirile, \u00eendrept\u00e2nd tot felul de cuvinte dure \u0219i ur\u0103ri de r\u0103u at\u00e2t c\u0103tre angaja\u021bi, c\u00e2t \u0219i c\u0103tre ceilal\u021bi clien\u021bi care au avut norocul s\u0103 li se ofere asisten\u021ba dorit\u0103.<\/p>\n<p><a title=\"Un detectiv particular a dezvaluit greseala pe care o fac intotdeauna barbatii care insala. Ce ii da de gol\" href=\"https:\/\/www.realitatea.net\/stiri\/actual\/un-detectiv-particular-a-dezvaluit-greseala-pe-care-o-fac-intotdeauna-barbatii-care-insala-ce-ii-da-de-gol_679fa0f00fd48647da559322\">Un detectiv particular a dezv\u0103luit gre\u0219eala pe care o fac \u00eentotdeauna b\u0103rba\u021bii care \u00een\u0219al\u0103. Ce \u00eei d\u0103 de gol<\/a><\/p>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Suntem cu to\u021bii familiariza\u021bi cu momentul frustrant \u00een care suntem pu\u0219i \u00een a\u0219teptare \u00eentr-un call&hellip;<\/p>\n","protected":false},"author":0,"featured_media":28521,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-28528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actual"],"_links":{"self":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/posts\/28528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/comments?post=28528"}],"version-history":[{"count":0,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/posts\/28528\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/media\/28521"}],"wp:attachment":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/media?parent=28528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/categories?post=28528"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/tags?post=28528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}