{"id":42863,"date":"2025-03-26T20:44:59","date_gmt":"2025-03-26T20:44:59","guid":{"rendered":"https:\/\/247stiri.ro\/index.php\/2025\/03\/26\/experienta-incredibila-o-romanca-a-returnat-un-telefon-mobil-comandat-online-si-a-primit-in-schimb-trei-conserve-cu-sardine\/"},"modified":"2025-03-26T20:44:59","modified_gmt":"2025-03-26T20:44:59","slug":"experienta-incredibila-o-romanca-a-returnat-un-telefon-mobil-comandat-online-si-a-primit-in-schimb-trei-conserve-cu-sardine","status":"publish","type":"post","link":"https:\/\/247stiri.ro\/index.php\/2025\/03\/26\/experienta-incredibila-o-romanca-a-returnat-un-telefon-mobil-comandat-online-si-a-primit-in-schimb-trei-conserve-cu-sardine\/","title":{"rendered":"Experien\u021b\u0103 incredibil\u0103: o rom\u00e2nc\u0103 a returnat un telefon mobil comandat online \u0219i a primit \u00een schimb trei conserve cu sardine"},"content":{"rendered":"

Comanda \u0219i returul nea\u0219teptat<\/p>\n

Alina Nicoleta Damian-Cre\u021bu, care locuie\u0219te \u00een Cambridge \u00eempreun\u0103 cu so\u021bul ei, Marius Damian, a achizi\u021bionat telefonul pentru a-i face o surpriz\u0103 acestuia, arat\u0103 g\u00e2ndul.ro. Profit\u00e2nd de o ofert\u0103, a returnat vechiul telefon, ob\u021bin\u00e2nd astfel o reducere semnificativ\u0103. C\u00e2teva zile mai t\u00e2rziu, a descoperit o ofert\u0103 mai bun\u0103, care includea \u0219i o pereche de c\u0103\u0219ti wireless cadou. Dorind s\u0103 beneficieze de aceast\u0103 promo\u021bie, Alina a decis s\u0103 returneze telefonul ini\u021bial \u0219i s\u0103 plaseze o nou\u0103 comand\u0103.<\/a><\/p>\n

Ea sus\u021bine c\u0103 nu a deschis cutia telefonului, ci doar ambalajul exterior \u00eenainte de a-l returna printr-un punct de predare DPD. \u00cens\u0103, c\u00e2nd a contactat Samsung pentru a verifica statusul returului, a fost informat\u0103 c\u0103 pachetul s\u0103u con\u021binea, de fapt, trei conserve cu sardine \u00een locul telefonului.<\/p>\n\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Femeia a fost uluit\u0103 c\u00e2nd a v\u0103zut ce se afl\u0103 \u00een locul telefonului de 1500 de lire \/ Sursa foto – G\u00e2ndul.ro<\/p>\n

Disputa cu Samsung dup\u0103 descoperirea coletului<\/p>\n

\u0218ocat\u0103 de r\u0103spunsul primit, femeia a \u00eencercat s\u0103 explice situa\u021bia \u0219i a cerut clarific\u0103ri de la Samsung. \u201eAm spus c\u0103 nu se poate. Am cerut s\u0103 vorbesc cu un manager, iar c\u00e2nd am explicat situa\u021bia, toat\u0103 lumea a fost uluit\u0103\u201d, a declarat ea.<\/p>\n

\u00cen ciuda reclama\u021biilor depuse<\/a> at\u00e2t la Samsung, c\u00e2t \u0219i la firma de curierat \u0219i la Poli\u021bia din Cambridgeshire, compania de tehnologie a refuzat rambursarea, sus\u021bin\u00e2nd c\u0103 ancheta realizat\u0103 nu a identificat nicio problem\u0103 \u00een procesul de retur. Samsung i-a cerut femeii dovezi c\u0103 a pus telefonul \u00een colet, \u00eens\u0103 Alina nu a realizat nicio fotografie \u00eenainte de expediere.<\/p>\n

\u201eM\u0103 acuz\u0103 pe nedrept de furt \u0219i refuz\u0103 s\u0103 \u00eemi returneze banii. Este vorba despre un telefon de 1.500 de lire sterline. Sunt extrem de dezam\u0103git\u0103 de lipsa de profesionalism a companiei\u201d, a spus aceasta.<\/p>\n

Reac\u021bia companiei \u00een acest caz<\/p>\n

Un purt\u0103tor de cuv\u00e2nt al companiei Samsung a declarat c\u0103 ancheta este \u00een desf\u0103\u0219urare \u0219i c\u0103 lucreaz\u0103 \u00eempreun\u0103 cu partenerii de livrare pentru a elucida situa\u021bia. \u201eSuntem \u00een contact direct cu clientul \u0219i ne angaj\u0103m s\u0103 lu\u0103m m\u0103surile necesare pentru ca astfel de situa\u021bii s\u0103 nu se mai repete.\u201d<\/p>\n

Poli\u021bia din Cambridgeshire a confirmat c\u0103 a fost \u00eenregistrat\u0103 o pl\u00e2ngere pentru furt \u0219i c\u0103 desf\u0103\u0219oar\u0103 o investiga\u021bie.<\/p>\n

P\u00e2n\u0103 la solu\u021bionarea cazului, Alina Damian-Cre\u021bu r\u0103m\u00e2ne f\u0103r\u0103 telefon \u0219i f\u0103r\u0103 rambursare, \u00een a\u0219teptarea unui r\u0103spuns din partea autorit\u0103\u021bilor \u0219i a companiei.<\/p>","protected":false},"excerpt":{"rendered":"

Comanda \u0219i returul nea\u0219teptat Alina Nicoleta Damian-Cre\u021bu, care locuie\u0219te \u00een Cambridge \u00eempreun\u0103 cu so\u021bul ei,…<\/p>\n","protected":false},"author":0,"featured_media":42864,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-42863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actual"],"_links":{"self":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/posts\/42863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/comments?post=42863"}],"version-history":[{"count":0,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/posts\/42863\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/media\/42864"}],"wp:attachment":[{"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/media?parent=42863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/categories?post=42863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/247stiri.ro\/index.php\/wp-json\/wp\/v2\/tags?post=42863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}